WestRock | Poka

Empowering Workers

Why we think we should collaborate

With rising industry costs and a new wave of workplace practices, it’s essential for WestRock to look for fresh ways to optimize production, inspire employees, and increase operational coordination. With Poka, WestRock has been able to pursue bottom-top communication, with a focus on front-line workers and managing plant floors to facilitate WestRock’s commitment to producing high-quality products.

Poka is the leading connected worker platform trusted by TetraPak, Amcor, Cascades, and other top manufacturers to drive plant performance and productivity while promoting intrinsic workplace motivation.

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Trusted by Leading Packaging and FMCG Companies

Results we help WestRock achieve


200 hours saved	Improved inter-department communication	Warwick

300 hours saved	Production time saved since implemented Poka	Warwick

300 hours saved per year	Reducing downtime on equipment	Australia

Over a million dollars	Saved in the cost accrued by shipment claims	Conover

Knowledge Management

WestRock leverages detailed work instructions and robust troubleshooting tools to enhance operational expertise, enabling consistent performance of tasks and efficient equipment operation. This approach streamlines work processes, allowing for rapid problem resolution. During unexpected downtimes, employees can quickly access solutions by scanning a QR code on the machinery, which links to a comprehensive knowledge base. This resource is enriched with videos and images, simplifying the identification and remediation of issues.

Work Instruction Details Sharing Expanded

Training

WestRock leverages skill development strategies to both engage workers in their educational path and provide management with a transparent view of workforce progress. By implementing Poka’s skills matrix, it becomes straightforward for supervisors to monitor who has acquired the requisite skills, the level of certification and endorsement achieved, and who might need further skill enhancement. Designed for flexibility, each skill allows the inclusion of various learning resources such as work instructions, documents, videos, pictures, external links, exams, and assessments. WestRock is innovating by integrating individual due dates for skills, ensuring operators receive timely reminders for necessary updates or revisions. This system significantly streamlines the process of identifying gaps in operator competencies and skills, a stark contrast to the previous method of using Excel for training tracking. The old system was not only labor-intensive but also fell short in offering immediate, clear insights required for effective management on the manufacturing floor.

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“

Not only have we seen significant savings in terms of time, but our employees also feel that the training materials produced with Poka greatly simplify their work. ”

Plant Controller

at WestRock

Communication

WestRock utilizes the factory feed to bolster both top-down and shift-to-shift communications. This foundational layer of efficient communication at WestRock ensures that employees are knowledgeable and capable of swiftly adapting to any changes in production processes. With Poka, team members and supervisors can instantly consult experts from the factory floor, and managers can effectively broadcast vital news, reminders, and expressions of appreciation.

Issues Management

WestRock utilizes Pokas Issue Management capabilities to efficiently manage and address breakdowns, maintenance needs, or any situation necessitating specialist intervention, including safety and process concerns. This system simplifies tracking shop floor issues, enabling effective collaboration to tackle problems, delegate follow-up actions, and prioritize tasks accurately. Poka seamlessly integrates with WestRock’s CMMS systems, Guide T.I, facilitating effortless communication and transparency between operational and maintenance teams for intricate technical challenges requiring expert resolution.

“

The video support eliminates a lot of confusion, loss of time and, above all, delays. Producing a digital training guide with Poka is twice as fast as in paper format. ”

Plant Controller

at WestRock

Let's Connect

Brooklyn Selby
Enterprise Account Manager

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The Connected Worker - by Poka

A seamless, integrated platform that lets you start fast and scale over time.

All-in-one solution that gives frontline workers access to the knowledge, skills and support they need to perform tasks safely, and to standard.

Develop workforce skills & harness operational knowledge
Build and support a culture of standardization & continuous improvement
Breakdown silos across shifts, departments and sites
Discover insights from your daily operations with impactful reports