Issues Management in Poka is straightforward. To file a report, an operator simply chooses the issue type, priority level and location, adds a description, and perhaps snaps some photos and video for further context. The right department or team is immediately notified by email or push notification. The problem can also be shared to the factory newsfeed to encourage wider support and group problem-solving.
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Now with Poka, all operators regardless of their position or seniority can upload an incident—we get faster time to resolution. ”
However, with the implementation of Poka, there have been significant improvements in how continuous improvement ideas are managed. The introduction of the digital Kanban board and priority rankings has improved company-wide communication so much that they have been able to reduce the frequency of interdepartmental in-person meetings with production, quality, and maintenance.
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The use of Kanban as a work methodology reduced resolution time for us. That's why we want to add more areas. ”
