Leclerc Connects Poka and SAP for Faster Maintenance Resolutions

In this video, Alexandre Brochu-Meloche, Continuous Improvement and Process Improvement Director at Leclerc, shares and demonstrates how the company integrated Poka, a frontline connected worker application, with SAP. Leclerc is now able to better manage and resolve production issues.

Task Streamlining and Consistent Operations

To ensure consistent operations and standards, food processor Leclerc integrated Poka and SAP for better job status visibility and faster problem resolution. Now, team leads can automatically create maintenance work orders in SAP directly from an issue post in Poka.

Integrating SaaS Systems as Part of Leclerc’s Digital Transformation Plan

Leclerc, a successful fifth-generation family-run food processor that makes cookies and granola bars, works hard to maintain consistent operations and standards across its eight North American plants. This includes harmonizing the systems and software underpinning the company’s digital transformation. Poka is Leclerc’s chosen tool for operational knowledge and training, as well as the platform that supports daily management and communication on the factory floor.

Many departments at Leclerc rely heavily on SAP. The maintenance team, for example, has built a robust system in SAP for managing tasks.

The need for integration between the two systems became apparent when team leads began using Poka on a daily basis to complete floor tours. As they identified issues, they would capture the details in Poka along with a photo or video, and tag the equipment. This gave team leads a centralized place to oversee, manage and escalate problems.

When a corrective maintenance request was needed, team leads would have to access SAP and re-enter the information for the maintenance team. This was not only inefficient, but it also delayed the time to resolution.

A cross-functional team from Poka and Leclerc managed the integration project. Their mission was to scope the need, identify the information and direction of data flow between the two systems, and build the integration using SAP’s Cloud Connect capability and Poka’s open API.

With this integration complete, team leads can automatically create maintenance work orders in SAP, directly from an issue post in Poka. Notifications are triggered in SAP and live updates are sent back to Poka as the status of the corrective action changes. Team leads have better visibility into the status of the job and problems are resolved faster.

The company is now looking forward to further leveraging the integration built between SAP and Poka for more use cases.