Toppan Boosts Efficiency and Cuts Downtime with Digital Work Instructions

The Turning Point: A VP Visit—and an Exciting Discovery

The spark came during a customer visit, when a Toppan VP was introduced to Poka and immediately recognized its potential. Backed by IT and operations leadership, the Waco plant was selected as the first site to pilot the platform.

It wasn’t just an experiment—it was a proving ground.

“Waco had the maturity and drive to make it work,” said Spittle. “They were all in from day one.”

Challenges and Lessons Learned

Of course, the journey wasn’t without speed bumps. The team encountered some constraints around form approvals and logic, but welcomed new updates from Poka that addressed these gaps.

“We asked for approval workflows, and Poka delivered. That partnership has made all the difference,” said Spittle.