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Implementation and support

A team dedicated to your success

Available and proactive, our Change Management and Implementation specialists help you develop a plan of action and follow-up to ensure Poka's success in your organization.

Implementation

Personalized and adapted support to your business reality

Your Customer Success Manager ensures that Poka meets your expectations And helps you integrate best practices into your business according to a proven methodology.

Remote onboarding

Remote onboarding

What’s included

8-week onboarding methodology with an assigned Customer Success Manager

Weekly calls with the Customer Success Manager

  • Advice and guidance on configuring the Poka application
  • Advice and guidance on starting to use core functionalities, such as: factory feed, troubleshoot videos, training guides, product page and KPI dashboards.
Onsite onboarding

Onsite onboarding

What’s included

An assigned Onboarding Specialist

An assigned Customer Success Manager

Remote activities to optimize onsite visits

  • Kick-off call to scope the onboarding project
  • Initial configuration with mass import

Onsite activities and workshops (2-3 visits)

  • A train-the-trainer user and admin approach
  • Factory feed configuration for all employees
  • Process alignment (up to five communication processes)
  • Equipment (1 or 2) showcase for training guides and troubleshoot videos
  • Reporting and follow up on user engagement metrics
  • Mobilisation activities and launch event
  • Workfloor support to employees

Governance and support activities

  • Weekly follow-up calls
Practical tools available to all users
Online suport

Support

Chat box support connects you to our technical and customer service agents in a very reasonable time frame.

Documentation

Documentation center

24-hour online documentation that covers the main topics of use and configuration of the platform.

Practical tools available to all users

Discover how Poka helps manufacturers

Contact us for a quick demo. It’s simple, free, and without obligation.

Request a demo