Ensuring Your Success

Introducing Poka to your factory requires careful planning and change management in order to ensure high adoption, optimal performance and return on investment. We can help. When you become a Poka customer, you’ll get a highly experienced and responsive team who is committed to your success. Our Professional Services and Customer Success team is made up of people like you – industrial professionals whose mission is to drive digital transformation in support of continuous improvement.

Standard Onboarding

Poka has a proven methodology for getting clients up and running quickly, while building a solid foundation for future growth and expansion so that you get maximum return on your investment.

What’s Included*
  • Business process design and optimization workshops
  • KPI and goal setting
  • Change management consulting
  • Set-up and configuration of dedicated instance
  • Content import
  • Training — admin, content authors, end-user, management
  • Site Readiness audit
  • Post Go-Live coaching on the shop floor
  • Dedicated Customer Success Manager post-launch
  • Onboarding University (online tutorials)

*Delivered on site and remote. Charges apply.

Mobile Device Management

Poka offers support in configuring and deploying mobile tablets to the factory floor in order to ensure device security and make device management more efficient.

What’s Included*
  • Assistance in selecting and configuring MDM software
  • Device set up and testing for Poka
  • Deployment & Support
  • Mobile corporate account set-up (Apple only) : Apple Device Enrollment Program — register devices in corporate fleet & Apple Volume Purchase Program

*Delivered remote. Charges apply.

Customer
Success

Once a factory is live with Poka, our Customer Success team steps in to ensure continued platform optimization and adoption.

What’s Included*
  • Monitor & drive achievement of adoption milestones
  • Help identify and deploy additional use cases
  • Review upcoming releases and advise on new features
  • Enhancement rollout planning & preparation
  • Dedicated, single-point, customer contact
  • Regular Poka KPI reviews and working sessions

*Delivered remote. Charges apply.


*Charges apply.
Support

Our comprehensive online documentation portal covers topics ranging from how to publish a news post, to setting up your factory in Poka. The Help Center includes more than 20 video tutorials and 70 articles and provides details on the latest product releases.

Online agent support* available Monday — Friday, 8 am to 5 pm EST to answer questions related to configuration and usage. Responses are typically same-day.

The Poka team was amazing in helping us to get up and running — they have been great to work with.